UK Delivery Only

*Working days are Monday to Friday (excluding Bank Holidays)

Deliveries Come Direct From Brands

As a sustainable online marketplace we do not hold stock, therefore your items are shipped direct from our brands warehouses. This helps cut down on carbon emissions and unnecessary waste from brands having to ship stock to us and for us to then repackage to send to you! 

Please be aware, If you have purchased multiple items from different brands at the same time, each item will be sent separately and directly from each individual brand.

During particularly busy periods, such as Christmas and Bank Holidays, orders may take a little longer to get to you. 

International Brands

Shipping costs will vary for international brands, please also note that import duties may apply on orders from our international brands which is your duty to pay. Import tax is usually charged if your order is over £135.

The courier that the brand uses will contact you by letter with a bill stating any charges that you owe to prior to receiving your order.

www.gov.uk/goods-sent-from-abroad/tax-and-duty

Please allow 14 days for delivery from our international brands before contacting us to track your order.

Our international brands are:

Returns & Refunds

We accept returns within 30 days of purchase.

You are responsible for the cost of returning items, unless faulty or incorrect item received.

Some brands offer free return labels, you will be advised this when you submit your return request.

See our full Returns Policy.

Should you have any questions please get in touch with our customer service team on email info@generousape.com or our Live Chat where we will be happy to assist you. 

Our customer service team is manned Monday to Friday, 9am to 5pm.