FAQs

 Customer Care

Shopping with Generous APE

  Size Guides

  Shop by Brand

  Payment Types

  Clearpay

Returns FAQs

  How long do I get to return?

  How do I return and how much is it?

  How can I exchange my order?

  What do I do if my item arrives faulty?

Delivery FAQs

  Where will my order be sent from?

  I have a query with my order, what is the best way to contact someone?

  How much is delivery?

  I’ve ordered multiple items, will I have to pay multiple shipping costs?

  How can I track my order?

  My order hasn’t arrived, can you help?

Sustainability

What makes Generous APE sustainable?

All the brands on our site are chosen because they are producing great products with sustainability in mind. Each brand page will tell you what they are doing in the production of their products. Our Brands A -Z.

How will you continue to be sustainable?

The world of science is producing an ever changing picture of our world and our environment. What seemed fine yesterday, may not be fine today.

At Generous APE we do not claim perfection, instead we are constantly striving to improve and looking to deliver a more sustainable style led, shopping experience. The best way we feel is to involve and engage our community of customers and brands so that we stay up to date and deliver improvements that benefit us all.

We will be constantly reviewing all that we do and will continue to have the attitude that we can always do more.

OUR MISSIONS & VALUES

Causes

What causes does Generous APE support?

Generous APE is a marketplace for a variety of brands and these brands support different causes.

The specific causes can be found on the individual brand pages. 

Generous APE will be supporting a variety of causes. It’s main cause is donating 10% of our annual profits to The World Land Trust.

We will also be assisting with other projects, keep an eye on our Social Media accounts and our online Conscious Journal to stay up to date.

CONSCIOUS JOURNAL