Read our full FAQs within our Customer Service Portal.
Each brand has there own size guides which can often be found in the product description. We also have our own general size guide available on each product. If you have questions please feel free to reach out on our Live Chat in the bottom right corner.
Shipping is £4.95 for orders under £100 and free for orders £100+
We currently only ship within the UK.
Import duties/Taxes may apply on delivery of orders from our international brands which is your duty to pay. Unfortunately we do not control this and is the result of international trade agreements. We have labelled on our store which brands are from outside the UK.
Read further information about import duties on the Government website:
www.gov.uk/goods-sent-from-abroad/tax-and-duty
If you have any questions before ordering from an international brand please contact us via live chat (bottom right corner) or email us info@generousape.com
We accept most major credit cards as well as Apple Pay, Google Pay, Shop Pay & Clearpay.
We understand that sometimes you need to return a purchase, maybe it is the wrong size or doesn't look the same to the picture online, not to worry!
We accept returns within 30 days of purchase.
You are responsible for the cost of returning items, unless faulty or incorrect item received.
Some independent brands offer free return labels, you will be advised this when you submit your return request.
See our full Returns Policy.
We are devoted to inspiring people to adopt a seamless transition into a more conscious and sustainable lifestyle.
Our marketplace is home to over 200 ethical brands whom share our values of protecting Animals, People and the Environment.
None of us are perfect but together we can make change.
Sustainability refers to meeting present needs without compromising the ability of future generations to meet their own needs.
In fashion, sustainability refers to designing, producing, and consuming clothing in a way that minimises environmental impact and promotes ethical practices such as using eco friendly materials, reducing waste and using low impact processes.
You can read how our brands adhere to these values by visiting their brand page.
Over the years we have donated to forest conservation through The World Land Trust and held many giveaways where our community has chosen a local charity to receive £100 each time.
We are currently supporting The Water Project, a non-profit organisation dedicated to providing reliable water solutions to communities in sub-Saharan Africa.
The Water Project is a non-profit organisation dedicated to providing reliable water solutions to communities in sub-Saharan Africa. The organisation addresses the crisis around access to water worldwide by building sustainable water projects, such as wells, rainwater catchment systems, and sand dams, to allow communities to have access to clean and safe drinking water.
Read more about this project, click here.
