Delivery
UK Delivery Only
As a sustainable online marketplace we do not hold stock of the beautiful items we sell, therefore your items are shipped direct from our independent brands.
This helps the environment by cutting down on wasteful carbon emissions and brands having to ship stock to us for us to then repackage to send to you.
Your items will arrive packaged from the brand you ordered with.
Please be aware, If you have purchased multiple items from different brands at the same time, each item will be sent separately and directly from each individual brand and may arrive at different times.
As a lot of our brands are small, independent businesses during particularly busy periods, such as Christmas and Bank Holidays, orders may take a little longer to get to you. Please get in touch with our customer services team before ordering if this is an issue and we will liaise with the brand to confirm an estimated delivery timeframe for you.
| Delivery Type | Order Value | Delivery Time | Cost |
|---|---|---|---|
| Standard UK Delivery | Orders up to £100 | Within 5 working days* | £4.95 |
| FREE UK Delivery | Orders over £100 | Within 5 working days* | FREE |
*Working days are Monday to Friday (excluding Bank Holidays) Brands that offer 'Made to Order' or International Brands will be longer.
International Brands
Please allow up to 14 days for delivery from our international brands before contacting us to track your order.
Our international brands are:
| Brand | Location |
|---|---|
| AmourLinen | EU |
| Brava Fabrics | EU |
| Dagsmejan | EU |
| Messy Weekend | EU |
| Of Origin | EU |
| Olly Lingerie | EU |
| Prologue Shoes | EU |
| Sooka | EU |
| Zeta | EU |
Import Duties & Taxes
Import duties/Taxes may apply on delivery of orders from our international brands which is your duty to pay. Unfortunately we do not control this and is the result of international trade agreements. We have labelled on our store which brands are from outside the UK.
Read further information about import duties on the Government website:
www.gov.uk/goods-sent-from-abroad/tax-and-duty
If you have any questions before ordering from an international brand please contact us via live chat (bottom right corner) or email us info@generousape.com
Made to Order Brands
Some of our brands produce their items to order to combat unnecessary waste and as such there will be a longer time to wait for delivery. Items that are made to order are labelled in our store on the relevant product descriptions.
Brands that offer made to order items are:
| Brand | Lead Time |
|---|---|
| AARIA LONDON (Selected items) | Up to 3 weeks |
| Ayshea Pearce | Up to 1 week |
| Batch LDN | 6-8 weeks |
| DEIDEI (Selected items) | Up to 10 days |
| Lemuel MC | Varies |
| FANFARE | up to 2 weeks |
| London Velvet | Up to 4 weeks |
Waterrower NOHrD
WaterRower | NOHRD equipment is made by hand in small batches in their factories in the USA and Germany. Upon placing an order for items with a forecasted delivery time, the next available stock arriving in the UK is allocated to you.
As soon as your equipment arrives at their UK distribution hub, one of our team will be in touch to arrange expedited delivery.
Should you have any questions please get in touch with our customer service team on email info@generousape.com or our Live Chat where we will be happy to assist you.
Our customer service team is manned Monday to Friday, 9am to 5pm.